FAQs

At Fresh Ink Prints, we want to make sure you have all the information you need for a smooth and confident shopping experience. Below are answers to some of the most frequently asked questions about our products, shipping, and policies.

1. What types of products does Fresh Ink Prints offer?

We specialize in handcrafted leather accessories, including:

  • Cute and creative leather keychains
  • Personalized tags for bags, keys, and accessories
  • Mini leather items designed for everyday use
  • Unique gift items for special occasions

Each product is carefully designed to combine functionality with style and personality.

2. How long does it take to process my order?

Orders are typically processed within 1–3 business days (Monday–Friday).

During this time, we prepare, inspect, and package your order to ensure it meets our quality standards.
Once your order is processed, you will receive a confirmation email.

3. How long does shipping take?

After processing, orders are usually delivered within 3–5 business days. Total estimated delivery time: 4–8 business days

Delivery times may vary slightly depending on your location and shipping carrier conditions.

4. Do you offer free shipping?

Yes! We provide free standard shipping on all orders within the United States.

There are no hidden fees or minimum purchase requirements.

5. Can I return or exchange my order?

Yes, we offer a 30-day return policy.

  • Items must be unused and in original condition
  • Returns are accepted for both defective and non-defective items

For exchanges, the fastest way is to return the original item and place a new order.

6. How do I request a return or exchange?

To start a return or exchange, please contact us:

Please include your order number and reason for return. Our team will guide you through the process and provide instructions.

7. How long does it take to receive a refund?

Once your returned item is received and inspected, your refund will be processed within 5 business days.

The refund will be issued to your original payment method.

8. Do you charge restocking fees?

No. We do not charge any restocking fees for returns.

9. What if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us immediately.

Send us:

  • Your order number
  • Photos of the item and packaging

We will quickly resolve the issue by offering a replacement or full refund.

10. Can I track my order?

Yes! Once your order is shipped, you will receive an email with a tracking number.

You can use it to monitor your shipment in real time.

11. Where do you ship?

We currently ship only within the United States.

At this time, we do not offer international shipping.

12. How can I contact customer support?

You can reach our support team anytime through:

  • Website: https://freshinkprints.com
  • Email: support@freshinkprints.com
  • Phone: +1 732 666 8877
  • Address: 64 Oakey Dr, Kendall Park, NJ 08824, US

We are always happy to assist you with any questions or concerns.